Last update: 10.03.2024
In order to keep this privacy policy up to date, we may need to adjust it from time to time to reflect changes in our practices or legal requirements. Please make sure to check this page on a regular basis to make sure you have access to the latest version. Changes to this Privacy Policy are effective when they are posted on this page.
We are ”Local Routes” ("Company," "we," "us," or "our"), a company established as a general partnership (VOF) under the Dutch Law. Our main place of business is in Alkmaar, The Netherlands, located on Kanaalkade 57, 1811LS. Local Routes VOF is registered with the Dutch Chamber of Commerce under no . 89818342
We value your privacy and we commit ourselves to protect and secure your personal data and your privacy rights. Please read this Privacy Statement carefully. To empower you to manage your personal data effectively, we've created this easily understandable privacy statement. Its purpose is to inform you on how personal data is processed through the Local Routes app and website, as well as how we handle this information. Rest assured, the gathering and processing of personal data via Local Routes adheres to the applicable laws, regulations and standards and we strive to comply with our legal obligations . We use Your Personal data to provide and improve Local Routes services/products (”Service”). By using the Service, You agree to the collection and use of information in accordance with this Privacy Statement. If you do not agree with our policies and practices, we kindly ask you to not use our services/products.
Local Routes believes privacy and data protection is important and we want to be transparent about the data we collect and how we handle it. This privacy statement governs our processing activities related to your data, regarding the use of the Local Routes App and Website and ensures you’ve been transparently informed about the process. Reading this privacy notice will help you understand your privacy rights and choices . This privacy statement for Local Routes VOF, describes what data we process, how and why we might collect, store, use, and/or share your data or otherwise process it when you use our Services, such as when you: - Download and use our mobile application (Local Routes), or any other application of ours that links to this privacy statement.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Furthermore, we collect and process data that is required for the provision of our Service and data generated as a result of Services usage by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. While using Our Service, We may ask You to provide Us with certain personal information that can be used to contact or identify You and facilitate the provision of Our Service. Therefore, we collect personal information provided to us by you, payment data, application data (Local Routes App)
The data We collect/process is primarily needed to facilitate the provision of Our Services to You, to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device . We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. Thus, We process your personal information for a variety of reasons, depending on how you interact with our Services, including : - To provide and maintain our Service, including to monitor the usage of our Service, diagnose problems and/or prevent fraudulent activities; - To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order; - To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user; - To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services; - For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service; - To contact You: To contact You by email or other equivalent ways of communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation;
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information . We will do this where appropriate and in accordance with local laws and regulations and where required we will ask your permission to perform all or some of these activities; - To manage Your requests: To attend and manage Your requests to Us; - For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Services users is among the assets transferred; - For other reasons: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Staying in compliance with the applicable law and ensuring that the processing of personal data is justified is important to Us. Therefore, Our personal data processing activities are performed on the following legal grounds for processing :
- Contractual Necessity. In many cases, we process personal data as it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. For example, we process your personal data to provide you with access to our services and to fulfill our obligations under any agreements with You. - Compliance with Legal Obligations. We may also process personal data where such processing is necessary for compliance with a legal obligation to which we are subject. This may include, for example, processing personal data for tax or regulatory compliance purposes, cooperation with a law enforcement body or regulatory agency exercise or defend our legal rights or otherwise necessary for the establishment, exercise or defense of legal claims. - Legitimate Interests. Local Routes VOF’s interest is to maintain a lasting relationship with you by providing our services. We may process personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights and freedoms do not override those interests. Our legitimate interests may include operating and improving our services, ensuring the security of our systems and data and continued proper functioning of our Services, conducting research and analysis to enhance the user experience, and communicating with you about the use and development of our products and services. In case you should disagree with the processing of your personal data on the basis of the above mentioned legitimate interest, you have the right to object. - Consent. In some cases, we may rely on your consent to process your personal data. Where we rely on consent, we will obtain your explicit consent before processing your personal data for the specified purposes, and you have the right to withdraw your consent at any time. Depending on the specific processing activity this will be either opt-in consent or soft opt-in consent .
By `opt-in consent` we mean any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action (such as by clicking a `CONSENT’/`AGREE` button and/or ticking a box provided by Us so that you can express your choice) , signifies agreement to the processing of personal data relating to him or her” as stated in Art. 4(11) GDPR. We may rely on the `soft opt-in` consent mechanism to communicate with you about products or services that are similar to those you have previously engaged with or expressed an interest in provided that you were given the opportunity to opt-out at the time your information was collected and with each subsequent communication. You have the right to opt-out of receiving such communications at any time by following the instructions provided in the communication or by contacting us directly. We will keep a record of the permissions you give in this way . -Vital Interests. In rare situations where it is necessary to protect your vital interests or those of another natural person, we may process personal data without your consent.
Local Routes uses other parties (third-party service providers) and tools to provide its Services. We may share your personal data with trusted third-party service providers, such as Stripe for payment processing and Supabase, to facilitate the provision of Services. These third parties are required to process your personal data in accordance with our instructions and in line with our Privacy Statement and applicable data protection laws.
Local Routes minimizes the personal data it processes as much as possible. We will retain Your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Statement and/or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. (See also our Services Terms and Conditions).
We aim to protect your personal information through a system of organizational and technical security measures.
As the user of Our service who holds the role of data subject, You have certain rights regarding your personal data. At any given moment, you can submit a request to access, rectify or erase your personal information. In addition, you have the right to request restriction of the processing of your personal data, the right to object to the processing of your personal data and the right to data portability. To exercise your rights, please contact us by sending an e-mail to info@localroutesapp.com. In this respect we may require you to identify yourself, so that we know for sure that we do not provide personal data to the wrong persons.